Refund policy

City Mouse accepts returns up to 3 weeks after our original ship date. For your protection, we recommend you return all items via a traceable carrier such as USPS, UPS or FedEx. We not responsible for packages not received if a tracking number is not provided. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.

Once we receive the original item(s), you will receive a credit in the amount you paid (this excludes any shipping costs). Please allow 2-3 weeks for us to refund your credit card upon receipt.

If you would like help with an exchange, return, or new purchase, please call us at (206)9090189 or email us at citymousestudio@gmail.com